Help centre
Support
Answers to the questions we get most, and a way to reach a person if yours is not here.
Common questions
How long does it take for my listing to go live?＋
Most listings are reviewed within two hours during business hours. You are notified as soon as it is approved, and it appears in search immediately after.
Why was my listing held back?＋
The three usual reasons are a missing or expired advertising permit, the same permit already being live on another listing, or photos that appear to be developer renders on a completed property. The reason is always shown in your dashboard.
How do listing credits work?＋
One credit publishes one listing for 60 days. Credits from a package are valid for 12 months and can be used whenever you like. Editing or renewing an existing listing does not use a credit.
What is the difference between Featured and Promoted?＋
Featured places your property on the home page and at the top of search results for its community. Promoted highlights it inside the results with a badge. Featured is bought by the week, Promoted by the month.
Can I hide my phone number?＋
It is hidden by default. Buyers see a masked number and reveal it only when they choose to, which is also how we attribute the lead to your listing.
How do I get a refund?＋
Contact us within 7 days of purchase if a placement did not run. Refunds are issued to the original card and appear within 5–10 business days.
Still stuck?
Send us a message and we will come back within one business day.